Fortinet FortiAP S321CR FortiCare Support Contract (End of Sale/Life)

Name: EnBITCon GmbH
Rating: 4.9 (195 reviews)

1 year term

Product information "Fortinet FortiAP S321CR FortiCare Support Contract (End of Sale/Life)"

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Please note that an order outside the DACH region must be authorised by the manufacturer and processing can therefore not be guaranteed.

Please note that only 1-year licence extensions are still possible for this product. If you intend to extend the device longer than 1 year, multiple 1-year licences can be stacked until end-of-life (3 years = 3x 1 year). Currently, the device is still in the end-of-sale cycle, but will soon go end-of-life, where trade-up or licence extensions will no longer be possible.

We are happy to offer you a trade-up before the end-of-life. You can contact us either by telephone at +49 (0)228 338889-0 or by e-mail at info@enbitcon.de.

Caution! Please refer to the Fortinet Continous Service policy for license renewals if your license is about to expire or has already expired!

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

FortiCare Included Features	Per-device Service Options
FortiCare Included Features	FortiCare PREMIUM	FortiCare ELITE
Hardware Replacement (RMA)	Extended Replacement (PRMA available)	Extended Replacement (PRMA available)
Web Support	✓	✓
Phone Support	✓	✓
Firmware Updates	✓	✓
Asset Management Portal	✓	✓
Response Time (critical issue)	One Hour	15 Minutes
Response Time (non-critical issue)	Next Business Day	2 Business Hours
Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months)	-	✓
Device Insights and Monitoring Portal (FortiCare Elite Portal)	-	✓

FortiCare Support offers you the following benefits:

Phone, chat and ticket support
Contact Fortinet customer support any time of the day or night. You'll receive timely feedback from Fortinet experts who will work with you to resolve any issues or clarify technical details.
Firmware-Updates
Install firmware updates either directly from your Fortinet appliance or from the support portal. There, you can simply download a firmware image and install it on your Fortinet appliance, even if it is not connected to the Internet at the time.
Advance Exchange
In the unlikely event of a hardware defect, a replacement appliance will be sent to you immediately once an RMA ticket has been approved by Fortinet. With FortiCare Premium & FortiCare Elite, there is no need to send in the defective appliance in advance.

Advance Exchange In the unlikely event of a hardware defect, a replacement appliance will be sent to you immediately once an RMA ticket has been approved by Fortinet. With FortiCare Premium & FortiCare Elite, there is no need to return the defective appliShould the scope of FortiCare support not be enough for you, Fortinet is also happy to offer shorter RMA times upon customer request. In this case, it is possible to receive the replacement device guaranteed by the next day, or even within the next few hours. Up to 4 hours can be agreed between ticket creation and replacement. However, this requires Fortinet to check whether delivery can be made to your location within the desired time. In addition, a Fortinet technician can also install the replacement device at your site without sending it in advance.