Greenbone GSM ONE Subscription Feeds und Support

Your benefits at a glance:

• German or English 8x5 support for Central Europe
• Full manufacturer warranty for GSM hardware
• Exchange of defective hardware and if necessary. Provision of a loaner device
• Update of the Greenbone Security Feed (GSF) for daily updated vulnerability information and checks
• Update of the Greenbone operating system
• AddOn Tool Service: Software tools, web services and plugins from Greenbone

The SLA is booked in the form of a subscription key with a term of 1 year, 3 years or 5 years on a supported Greenbone appliance and can be renewed seamlessly. Multiple appliances cannot be covered with one Subscription Key.

Support is offered on business days (Mon. - Fri.) between 9:00am  and 5:00pm (excluding December 24 and 31). A response time within one business day can be expected.

In case of a RMA hardware replacement, the customer is responsible for backing up and destroying his data, although Greenbone will delete the remaining data on a defective device according to the current state of the art. Replacement devices will be shipped immediately upon availability. If there is a delay in delivery of a replacement device, Greenbone offers to provide a loaner device.