Ruckus ICX 7650 Support Lizenz für ICX7650

Ruckus understands that each network is unique and requires a different level of technical support to meet the customer's business needs. Ruckus provides a single support contact for ICX switching products, regardless of the channel through which they were purchased. Organizations facing the challenges of maintaining large or complex network environments gain immediate access to Ruckus expertise and resources to accelerate problem resolution, increase uptime and improve overall efficiency.

Remote Technical Support (RMT)

Provides 24/7 access to the TAC, software updates and online self-service tools. RMT support is available worldwide and around the clock, including holidays. This is a good option for customers who are satisfied with the replacement parts coverage under the Ruckus Assurance Limited Lifetime Warranty.

Next-business-day Parts (NDP)

Provides a next-business-day response for parts replacements from the time Ruckus has determined a replacement is needed and confirmed shipment with the customer. Physical installation of the replacement part and return of the defective product must be performed by the customer. NDP is available in most major metropolitan areas worldwide and is available to the customer on business days 9×5 local time. For ICX switches, this support is required to provide next-business-day replacement of removable optics and LEDs not covered by the Ruckus Assurance Limited Lifetime Warranty.

Overview

Ruckus support services help improve performance and reduce downtime with fast, expert technical support and flexible hardware coverage on demand. Ruckus Support TAC experts are available 24 hours a day, 365 days a year. The Ruckus Support Portal provides access to our software downloads, knowledge library and self-help tools.

The Ruckus Diagnostic Dashboard (RDD) is available free of charge to all Ruckus Support customers. The RDD helps automate troubleshooting and enables proactive support.

Ruckus provides an extensive portfolio of online training and educational content free of charge. Instructor-led courses are also available.

Benefits

• Resolves issues faster by identifying errors sooner.
• Reduces risk by having access to technical experts and tools 24 hours, 365 days a year.
• Get replacements for defective parts with a variation of SLAs to meet your needs.
• Increase operational efficiency to make network managers, administrators and engineers more productive.
• Additional engagements tailored to specific customer needs are available.